At SBT our sole focus is on providing IT support for small businesses. This is unique in our industry as many IT support vendors find that to maintain their business they must focus on the larger clients and bigger deals. Our approach alleviates these motivations by having an affiliate company (Palitto Consulting Services) to handle the needs of larger clients. By solely focusing on “mom and pop shops”, we provide timely service as well as a vision for technology that will support growth.
Our clients come from a variety of backgrounds. Some partner with us to augment the skills of an onsite IT employee. Others are small businesses who have never had the need for IT assistance but continue to grow and find their network no longer manageable. Still others need help with a specific project such as a cloud migration, wireless network overhaul, difficult virus infection, or data recovery from a failed hard drive. Wherever you find yourself as a small business, we are prepared and happy to assist you.
By pulling in the expertise and experience of our affiliate companies, we provide a one-stop shop of IT services. On top of our existing networking services, we offer custom programming, VoIP expertise, and website design.
Dan serves as a mentor to the SBT team and particularly enjoys the variety of opportunities and challenges afforded as a consultant and an account manager. His passion is helping businesses achieve their goals through the effective use of technology.
Nick joined Small Business Technologies (SBT) team in April 2020. He received his Associates in Information Systems from Indiana University - Purdue University Fort Wayne. He is a Sophos Certified Engineer with training in XG Firewall, Fortinet Network Security Expert (NSE) 3, and Lean Six Sigma Yellow Belt.
Justin Falkner joined the SBT team in June 2019 as an intern and as a part-time team member in September 2019. Justin is working on earning a Bachelor’s in Computer Information Systems – Networking from the University of Akron and plans to graduate in Spring 2020.
Jenna was hired in January of 2020. She received a music degree from The University of Akron. She brings many years of administrative as well as customer service experience to the company.
Trent's focus is serving as our account manager, systems engineer, and onsite technician. He helps clients by researching, testing, implementing and training end users on new and current technologies for the small business.
Matt joined the SBT team in September 2018 working with our home user and small business customers. He helps troubleshoot issues like computer and server hardware and software, printers, fax machines, scanners, virus and malware removal.
Steve started his career as a programmer before finding his true calling in network consulting and administration. “Being a consultant allows me to meet a lot of different people and work within different industries which I enjoy,” he comments in his familiar cheerful accent.
Levi joined the team in June 2013, as a senior in high school. Levi has a passion for fixing computers, both Mac and PC. He has been fixing computers for family and friends for several years, gaining experience that he is able to utilize for our clients.
Ryan is serving at Small Business Technologies as a Network Engineer, which includes offering a wide range of support from servers and firewalls to the clients and all related devices.
Laurie currently is the Office Manager and provides world class customer service and support for our clients. She assists our team of consultants as needed with various projects.
Ben Zelei joined the PCS team in May 2019. Ben graduated from the University of Akron with an Associate of Applied Business – Computer information Systems: Cisco Networking, with Highest Distinction, in 2019, and a Bachelor of Science – Computer Information Systems: Cybersecurity, with a Minor in Computer Forensics, Summa Cum Laude, in 2020.